Contacting Your Poker Room

Methods of communication change as time goes on and we all have our preferred method of contacting our poker room of choice. Many poker rooms now will not offer a toll free number and this is for a number of reasons. Firstly, it's costly to keep those phone lines open and many places feel that this money could be spent better elsewhere, either on bringing existing players a better poker playing experience or bringing in new players, which again helps out existing players in that it ups' liquidity at the tables. Also let's not forget that those phones need to be answered and staffing out a call center can again cost money and time, both in salaries and the management of the staff. Secondly, and just as importantly, a call can tie up a member of staff for a very long time stopping them from completing other tasks. We have to remember that poker questions are often not as simple to deal with over the phone as lets say, calling a sportsbook and getting a bet on. Finding the correct answer to a complex question regarding a tournament hand or ring game hand can take hours. For these reasons many online poker rooms now prefer email or live chat.

Using Email and Live Chat

Emails are usually answered within a few hours and this is my preferred method of contact. It's pretty quick, you have an answer in writing that you can refer to should it be required and it's all kept on the record. live chat is great for those quick questions, mostly about deposit methods and cash outs etc, so if you don't need a lengthy explanation of something that happened at the tables then this is a good option and the response times are very quick. The only issue I have with live chat is that if it is being offered, then it should be offered on a 24/7 basis, and a few rooms, just a few, don't do this.

If you Prefer Use the Phone.....

What you will find is that poker rooms that offer other products such as a sportsbook and casino will often have a toll free number for those of you who like to speak directly with someone. Betonline Poker for example offer this and you can get to them on 1-888-426-3661. The support team there are trained across all products they offer and can give you the answers you are looking for. The same applies at Bookmaker Poker , they have a dedicated toll free number which is 1-88-242-5401. To get a rep at Bovada on the line just call 1-866-909-2237 and at Intertops it's 1-800-819-0919. As you can see, it's the larger operators that offer you phone numbers as they have a bigger product offering, but remember that the smaller rooms service is just as good, it will simply be via email or live chat.